Privacy Policy & Data Protection

Last Updated: January 2, 2026

1. Information We Collect

Personal Information

When you contact us or request our pet transportation services, we may collect the following personal information:

• Contact Details: Name, email address, phone number, physical address
• Pet Information: Pet name, species, breed, age, weight, health information, vaccination records
• Transportation Details: Pickup and delivery locations, travel dates, special requirements
• Communication Records: Correspondence with our customer service team, inquiries, and feedback
• Payment Information: Billing address and payment details (processed securely through our payment providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide pet transportation services, arrange logistics, coordinate veterinary care, and ensure safe transport
• Communication: To respond to inquiries, provide quotes, send booking confirmations, and share transport updates
• Customer Service: To address concerns, resolve issues, and improve service quality
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations related to pet transportation
• Safety and Security: To ensure the safety and welfare of animals in our care and prevent fraudulent activities
• Marketing Communications: With your consent, to send newsletters, service updates, and promotional offers (you can opt-out anytime)
• Website Improvement: To analyze website usage, improve user experience, and develop new features

3. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our pet transportation services contract with you
• Legitimate Interest: Processing necessary for our legitimate business interests (service improvement, fraud prevention, business operations)
• Legal Obligation: Processing required to comply with veterinary regulations, customs requirements, and transportation laws
• Consent: Processing based on your explicit consent for marketing communications or specific data uses

4. Data Sharing and Disclosure

We may share your personal information with:

• Veterinary Partners: Licensed veterinarians and veterinary clinics in our network for health certifications and medical care
• Transport Partners: Airlines, ground transportation providers, and logistics coordinators involved in your pet's journey
• Regulatory Authorities: Customs officials, border control agencies, and animal health authorities as required by law
• Service Providers: IT service providers, payment processors, and business partners who support our operations
• Legal Requirements: Law enforcement, regulatory bodies, or courts when legally required

We never sell your personal data to third parties.

5. International Data Transfers

As an international pet transportation company, we may transfer your personal data outside the European Economic Area (EEA) to:

• Destination countries where your pet is being transported
• Service providers and partners in other countries

When transferring data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions confirming equivalent data protection levels
• Binding corporate rules and other approved transfer mechanisms

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against:

• Unauthorized access, disclosure, or alteration
• Accidental loss, destruction, or damage
• Unlawful or malicious attacks

Our security measures include encryption, secure servers, access controls, regular security assessments, and staff training on data protection.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Service Records: Retained for 7 years after service completion for legal, regulatory, and business purposes
• Marketing Consent: Retained until you withdraw consent or unsubscribe from communications
• Website Data: Cookies and tracking data retained according to our cookie policy

After retention periods expire, we securely delete or anonymize your personal data.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation of processing your personal data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure website functionality and security
• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve user experience and website performance

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications for material changes

We encourage you to review this policy regularly to stay informed about how we protect your data.

12. Contact Us